Booking and payments
Bookings, vouchers, discounts and other cash queries. Answers to all your questions are just a click away!
Modifications and cancellations
Got a reservation but it's not quite right? Let’s change things up!
Prepare your arrival
We can't help you pack, but we can help you prepare almost everything else!
Let’s save you a trip to reception! All the basic hostel FAQs can be found here.
Food and drinks
Bar and restaurant deals, hostel rules and more bite-sized info!
After your stay
We've all forgotten our glasses before. Click here to learn how to get them back, and more post-stay info!
We can finally travel but Covid is still around! Here's some useful info before you travel.