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  Booking and payments

  Bookings, vouchers, discounts and other cash queries. Answers to all your questions are just a click away!

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  Modifications and cancellations

  Got a reservation but it's not quite right? Let’s change things up!

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  Prepare your arrival

  We can't help you pack, but we can help you prepare almost everything else!

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  Hostel life

  Let’s save you a trip to reception! All the basic hostel FAQs can be found here.

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  Food and drinks

  Bar and restaurant deals, hostel rules and more bite-sized info!

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  After your stay

  We've all forgotten our glasses before. Click here to learn how to get them back, and more post-stay info!

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  COVID-19 info

  We can finally travel but Covid is still around! Here's some useful info before you travel.